Click here to read the ERICSA 2021 Gratitude Edition Newsletter.

Job Title: HUM SER ADMIN I - Assistant Director of Baltimore City OCS Field Services


Maryland Department of Human Services - Child Support Administration


311 W. Saratoga Street, Baltimore, MD 21201

Job Description: 

This main purpose of this position is to serve as the Contract Manager for the Baltimore City Office of Child Support Administration (BCOCS) Privatization contract 


This main purpose of this position is to serve as the Contract Manager for the Baltimore City Office of Child Support (BCOCS) Privatization contract. The position is also responsible for contract compliance and performance which involves the following: Participating in decision-making about modifying the existing Privatization contract, including budget modifications; Participating in planning and coordinating activities necessary for the implementation of the contract; Supervising the planning, development, implementation, and management of new Request for Proposal (RFP); Participating in meetings on goal setting with Cooperative Reimbursement Agencies (CRA) that provide child support services to BCOCS. Participating in meetings with other government agencies that provide support services to BCOCS; Developing and managing service contracts that provide necessary support services to the Baltimore City Office of Child Support; Participating in monitoring compliance with contract requirements and any necessary corrective action plans; Identifying and securing resources necessary for implementation of new contracts; Providing technical support to the contractor; and developing corrective action plans. Analyses child support legislation, regulations, policy and makes recommendations, Supervising an Outreach Customer Service Representative, co-located at the Mayor’s Office of Employment Development One Stop Re-entry Centers, to assist in removing barriers to employment and provide customers with child support services and referrals. This recruitment is Hybrid Telework eligible.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   A Bachelor’s degree from an accredited college or university.

Experience: Four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience and education.


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of experience monitoring service contract compliance and performance in a human service program.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience creating expenditure reports.

One year of experience working with Microsoft Office Suite - Word and Excel to create reports and spreadsheets.

Six months of supervisory experience.

Strong written and oral communication skills.

Demonstrates skills in effective time management, priority setting, multi-tasking, problem solving, and critical thinking.

How to Apply:


Recruitment #21-001533-000

Click here to read the ERICSA 2021 Fall Newsletter.


The 2020 WICSEC/ERICSA Joint Intergovernmental Fair was a huge success AND we do not want to wait for the next conference for another opportunity to engage with YOU!

WICSEC and ERICSA are pleased to present….

Mini IJ Fairs throughout 2021

“A Whole New World - journey with us on a magic carpet ride to networking and sharing best practices with child support professionals throughout the Nation”


Session One Wednesday, April 28



Thank you to our April Sponsor!

Session Two Wednesday, July 28



Thank you to our July Sponsor!


Session Three Wednesday, October 27th



Thank you to our October Sponsor!

Patrick W. Quinn, who for decades had furthered the causes of children - to level the playing field for the disadvantaged ones, to raise the poorer ones out of the poverty to which they were born, to find justice for the oppressed ones – unexpectedly passed away.

Pat Quinn was not only involved in ERICSA and NCSEA he was an active member of DRAP (Domestic Relations Association of Pennsylvania) for a number of years. Pat was very proud of the work performed by DRAP and the child support offices in Pennsylvania. No matter where he went he talked about the great child support workers in Pennsylvania.

DRAP has a Scholarship Program that awards scholarships to the children of child support workers who are seeking post secondary education. ERICSA is honoring Pat by making a donation to the Scholarship Program. Three of Pat's children received scholarships through this program. If you would like to donate to this program, see the information below.

Checks can be sent to:

c/o Philadelphia Family Court
1501 Arch Street, Suite 1522
Philadelphia, PA  19102
Attn:  Sari Love
Also in the MEMO field on the check please note “In Memory of Patrick Quinn”. 

Make an online donation:

Please help us support our past charities this year during ERICSA On The Road Again, A Virtual Road Trip. You will have an opportunity to select one or more charities from past years so that you can contribute to their work.

Kids In The Middle (KITM)

In 2017 ERICSA raised $9,560 for Kids In The Middle (KITM).

Our Mission: 

Kids In The Middle (KITM) is a nonprofit agency that empowers children, parents and families during and after divorce through counseling, education and support. 


Kids In The Middle (KITM) helps families transition to a new way of life before, during, and after separation and divorce for the sake of creating healthier futures for all involved. Our services focus on providing support and opportunities to help them achieve goals and step into a healthy, balanced future. 

KITM is a nationally accredited agency specializing in providing services that are unavailable elsewhere in the greater St. Louis region. KITM has been providing counseling, education, and support to children and families successfully since 1977. 

KITM is also unique regarding our privacy and confidentiality policy. We do not release case records with specific information regarding counseling services. Our confidentiality policy allows the therapists to be there for the children and remain a neutral party. This approach ensures that the children and their families have a safe, confidential, and nurturing environment to work through their feelings. 

KITM has made a promise to the community to never turn a family away due to an inability to pay for counseling services. Through the generosity of donors like you, every child experiencing the trauma of difficult family transitions receives much-needed counseling services at Kids In The Middle. 

Donate Now

Mission Video

Contact info: 
For more information about Kids In The Middle, ways to give, or to get involved, contact: 
Brittni Snidle 
Director of Marketing & Development 
(314) 909-9922 ext 1004 A


Food Brings Hope, Inc.

At the 2018 ERICSA conference we raised $8,863.86 for Food Brings Hope, Inc., a local charity in Daytona Florida established in 2007. 


Food Brings Hope Inc., founded in 2007 by local businesswoman and philanthropist, Forough B. Hosseini, is a501(c)3 public charity dedicated to providing collaborative solutions for families with children who experiencehardships due to homelessness, poverty, or unfamiliarity with community resources. Unfortunately, there are more than 2,000 homeless children attending Volusia County Schools, as well as over 600 in Flagler County Schools.

Hope for our community’s children depends on our capacity to nurture the body, mind and spirit of them whilemeeting their most basic needs, giving every child the opportunity to discover their full potential. We currently serve over 1,700 students in 30 schools in our afterschool KidsZone, TeenZone and FBHonors programs.

Food Bring Hope appreciates the continued support of ERICSA. Your generosity allowed us to expand programs and helped provide over 375 food bags weekly to our KidsZone, TeenZone and FBHonors students and their families.

Visit our website at and like our FacebookPage To donate to Food BringsHope, please use the DONATE link below. Thank you!

Donate Now

Niagara Falls Boys & Girls Club

We visited and supported the Niagara Falls Boys & Girls Club in 2019.

We presented Rebecca Vincheski the Chief Professional Development Office a check for $9,075.72 plus an additional $305.00 donated directly to the club by our attendees. No one will ever forget the dunk tank to raise money.

From Rebecca Vincheski:

Last year was filled with unknowns, fears and anxiety. But in this world of turmoil, the Niagara Falls Boys & Girls Club was able to adapt and provide a safe, consistent, fun, educational space for hundreds of children. In March 2020, when COVID-19 struck our community, many families throughout Niagara County, NY were forced to dramatically alter their personal and professional lives. As this unprecedented pandemic hit, the Niagara Falls Boys & Girls Club - a place that many of our region’s children call home - was able to step in and help families when they needed it most. On March 23rd, the doors at our 17th Street Clubhouse opened to provide a free, full day childcare program for essential workers. We changed our hours of operation to be open from 7am to 7pm, seven days a week for our community’s essential employees. Our staff worked hard to build and plan activities and program schedules that balanced the need for social distancing but allowed for the kids to have fun, social interaction and a sense of normalcy.

This past summer, in partnership with the City of Niagara Falls, we expanded our reach and ran 2 full day 9 week summer camp programs and added a chef to our staff who makes delicious, healthy meals and snacks as well as teaches our kids about food and gets them excited about trying new meals and treats.

The school year bought additional challenges but through the creativity of our staff and the School District we built a program design that would fit any parent’s needs. Every day our building was constantly filled with the sounds of laughter and kids learning and having fun and it was all possible because of the generosity of many of you.

As the pandemic continues, we will continue to provide services to meet the needs of the community. We do not know for certain what we will face but whatever 2021 brings, we know our children need to continue to learn, grow and thrive. The Staff at the Niagara Falls Boys & Girls Club stand ready to play an integral role in our City’s continued response to serving our children, teens and families and we hope you all will continue to stand with us.

The Niagara Falls Boys & Girls Club strives to provide an accessible and affordable option for high quality childcare. All school aged kids are welcome to the club, no matter their background or financial status. We stand ready to do Whatever it Takes to make sure our children, teens and City does not just survive this pandemic but thrives. It is the unwavering support we receive that enables us to continue carrying out our mission. Without gifts from individuals like you, we would not be able to provide these critical services for so many kids, teens and families throughout the Niagara Falls, NY region. Thanks to you, our Club is here to nourish young lives with more than food and academics.

Donate Now

Click here to read the ERICSA 2021 Spring Newsletter.


The ERICSA Nominations Committee is currently seeking nominations for the ERICSA Board. You may nominate yourself, or someone else, and all nominees must be ERICSA members in good standing. Past committee and conference involvement is strongly encouraged.  
The Nomination Form must be completed for all nominees. Please return the nomination form and a copy of the Nominee’s resume to Pam Sala at no later than Thursday, April 15, 2021.

Board Nominations Form


Memorial Video:



On March 20, 2021, the children of the world lost their best Champion they will never know.

Patrick W. Quinn, who for decades had furthered the causes of children - to level the playing field for the disadvantaged ones, to raise the poorer ones out of the poverty to which they were born, to find justice for the oppressed ones – unexpectedly passed away.

In his long career as a child support professional, often being in charge of other child support professionals, from his early days in Pennsylvania as DRAP president, through his years on various legislative commissions, panels, boards and presidencies at ERICSA and NCSEA, Patrick was a presence unlike any we’ve ever known.

You could easily disagree with him when you first heard him speak. He was raspingly annoying. But as he wended his way through his thought processes, if you still disagreed with him, he would make you think you needed to go back and either check your facts, or check your character.

Patrick had a photographic memory of every legislative word he ever read so that he could with laser-like precision dissect any statute, regulation or proposed bill and tell the rest of us why a word or section or entire law was inconsistent, illegal or just plain wrong.

He was our children’s hero, but he had no cape. Instead, he wore a baseball cap. EVERYWHERE! I think those of us who knew him will forever picture our hero in a ball cap.

Patrick’s early passing broke our hearts. In all the decades we have known him, we NEVER could let our minds imagine a world without him. And frankly, in our mourning, we still can’t.

And perhaps that is simply because he could never leave us. He has given us such a great body of his work to build on. (We will ALWAYS have Patrick memories!) And the cause he believed in so deeply needs us more than ever! He will be with us for as long as we believe in the children he championed!

Let’s get to work!