Job Title: Child Support Enforcement Division Director, Sr.

Organization/Company: Virginia Department of Social Services

Location: Richmond, VA

Job Description:

The Division Director, Sr. of the Division of Child Support Enforcement (DCSE) reports to the Deputy Commissioner of State Programs. In this role, the Director, Sr. is responsible for leading, managing, and directing Virginia’s statewide child support enforcement program in accordance with all applicable federal and state laws and regulations.  The position works with the Deputy Commissioner and other leaders throughout the social services system to lead the integration of DCSE into agency initiatives and programs.  The ideal candidate will demonstrate the senior leadership expected and required for moving the Department of Social Services into a more nimble, customer-focused, forward-thinking organization providing quality services to all clients.  This is a classified position.

Responsibilities:

  • Oversee Virginia’s statewide child support enforcement program, and direct and manage the staff of the Division of Child Support Enforcement, including supervision and development of direct reports.
  • Manage and ensure the integrity of a $108 million program budget, and work in conjunction with the Deputy Commissioner on the child support program's legislative, budgetary, and strategic planning processes.
  • Maximize federal financial participation in the child support program, and effectively and efficiently serve the relevant customer base.
  • Develop and expand family engagement services that assist and motivate parents to be productive citizens, pay support, and nurture their children.
  • Ensure that DCSE meets the five federal performance measures for child support programs: paternity establishment percentage (PEP), support order establishment, current collections, arrearage collections, and cost-effectiveness.
  • Establish goals for key areas of operation in the child support program.
  • Represent VDSS to internal and external audiences in a variety of settings, effectively communicating complex concepts and ideas in an engaging, simple manner.
  • Lead efforts to develop mutually beneficial external strategic partnerships to build community capacity and support.
  • Encourage a work culture of continuous learning, information sharing, and professional development.
  • Utilize open and direct communication and listen receptively to create an environment of transparency. 
  • Provide direct feedback and encourage diversity, inclusivity, and different points of view.

Qualifications (education, experience, etc.) both required and preferred qualifications and skills:

Minimum Qualifications

  • Bachelor's degree in a related field, or an equivalent combination of education, training, and experience.
  • Extensive experience managing a human services function for a large organization.
  • Ability to build, develop, and maintain effective working relationships and cooperative arrangements with internal and external stakeholders.
  • Ability to review and analyze performance data.
  • Demonstrated ability to understand and interpret state and federal laws pertaining to Virginia Child Support Enforcement.
  • Demonstrated ability to communicate effectively, both orally and in writing, with colleagues, decision-makers and stakeholders.
  • Demonstrated ability to build effective relationships with key stakeholders at the federal, state, and local levels.
  • Ability to monitor and drive a great customer service experience.
  • Demonstrated ability to represent the agency to government and business officials at the federal, state, and local levels, and to clients and the general public.

Preferred Qualifications

  • Graduation from an accredited college or university with an advanced degree in social work, business, public administration, or human services preferable.  A law degree and/or state bar membership is also preferable.
  • Experience in managing a child support function in a large organization.
  • Highly motivated and inspired by the VDSS mission.

Application Information (include PDF or link to website if applicable):

http://virginiajobs.peopleadmin.com/postings/150928

DeKalb County District Attorney’s Office 
Assistant District Attorney, UIFSA Division   

The DeKalb County District Attorney’s Office is currently accepting resumes for an Assistant District Attorney for its Uniform Interstate Family Support Act (UIFSA) Division.  UIFSA prosecutes establishment and enforcement interstate child support cases. Attorneys assigned to UIFSA, represent the State of Georgia Department of Human Services, Division of Child Support Services (DCSS) in litigation matters concerning child support establishment and enforcement.  Principal duties and responsibilities include, but are not limited to: researching and interpreting legal issues affecting child support enforcement litigation and other operations of the organization (DCSS); utilizing available sources and professional knowledge to prepare legal briefs, opinions and position papers substantiating the organization’s position; monitor work product of case managers and assigned administrative staff for timely and efficient processing of applicable legal workflow processes; train and advise staff on various child support related issues, including the application of the child support guidelines and worksheets and changes in the Child Support Recovery Act and UIFSA statute; review cases for bankruptcy and attend bankruptcy court as needed; attend hearings in the Office of State Administrative Hearings as needed on various administrative procedures; reviewing and analyzing case files and ensuring that information has been properly documented, and file is clearly organized for efficient prosecution; analyzing case files to determine if an obligor meets the criteria for referral to an alternative sanction program; meet with outside attorneys, obligors and obligees as needed to address child support enforcement and/or establishment concerns and to obtain child support orders; presenting cases to the Court in child support hearings; examining and preparing case managers for hearings; negotiating with opposing counsel; and other duties as assigned. 

Qualifications/Requirements 

The ideal candidate must be a licensed member in good standing with the State Bar of Georgia; have sufficient experience to understand the basic principles relevant to the major duties of the position.  

The successful candidate must have a minimum one to three years of law practice experience, preferably in civil litigationand specifically, family law related experience; must have knowledge of the Child Support Recovery Act and the State of Georgia Child Support Worksheets and Guidelines; familiarity with the UIFSA statute is a plus; and must be able to multitask and work with a high volume of files under time constraints.  

Knowledge/Skills/Abilities   

The successful candidate must possess excellent communication skills, both oral and written; strong organizational skills are a must, and experience with DeKalb County e-filing is a plus; interpersonal skills are necessary, with the understanding that you will be speaking with non-custodial and custodial parents from various backgrounds; must be able to work well in a team environment, while at the same time having the ability to work independently; must demonstrate a strong sense of personal responsibility; and a commitment to serving the community and working with the public. 

Employment is contingent upon the completion and satisfactory results of a criminal background check.  Salary and benefits will be commensurate with experience. 

Interested candidates should email a resume, cover letter, and references by April 26, 2019, to:  Kamilah Miller, Deputy Chief Assistant District Attorney, UIFSA Division, kemiller@dekalbcountyga.gov.

The Program Manager provides leadership, vision and strategic direction for a child support services operation with approximately 24 staff. The main office is in Cleveland, TN, with a satellite office in Athens, TN. This individual develops procedures, processes and methods to manage the child support caseload. The Program Manager assesses operational efficiency and effectiveness and implements process improvement activities as needed. 

Click here for more information and to apply online.

 

 

Click here to read the Winter 2019 ERICSA Newsletter.

Dear ERICSA Member,
 
The ERICSA Nominations Committee is currently seeking nominations for the ERICSA Board. You may nominate yourself, or someone else, and all nominees must be ERICSA members in good standing. Past committee and conference involvement is strongly encouraged.  
 
The Nomination Form must be completed for all nominees. Please return the nomination form and a copy of the Nominee’s resume to Pam Sala at salap@oakgov.com no later than Wednesday, March 6, 2019.
 

Celebrate the hard-working child support professionals in the IV-D program with individual recognitions by nominating a deserving peer.The nominations will be reviewed and evaluated by a special ERICSA committee that will award these three recognitions: 

  • Award of Professional Excellence—Frontline Child Support Professional (non-supervisory position, same jurisdiction)
  • Award of Professional Excellence—Manager /Supervisor (same jurisdiction) 
  • Award of Professional Excellence—Intergovernmental Cooperation (different jurisdiction) 

Deadline: March 30, 2019

Submit to: Laura Stafford at lstafford@porterco.org

Download the Child Support Professional Recognition Nomination Form 

 

 

The winners for the 2019 ERICSA Scholarship are:

The New York Winner is: Loie Hodge from Utica, NY
The At-Large Winner is: Marie Baugh from Nashville, TN

Congratulations to the both of you and to all our applicants who demonstrated again the passion and devotion child support workers have for their profession!! The ERICSA family welcomes you to Niagara Falls!

 

 

 

 

Click here to read the ERICSA 2018 Gratitude Newsletter.

Click here to read the Fall 2018 ERICSA Newsletter.

ERICSA is pleased to announce the 2018 Felix Infausto Award Winner, Rob Velcoff. Click here for more information on the Felix Infausto Award, Rob Velcoff and past winners.