2012 Conference Agenda

Sunday, April 1, 2012

8:00 AM Walk/Run Regency Ballroom Foyer - 2nd FL
Noon - 6:00 PM Registration Regency Ballroom Foyer - 2nd FL
4:00 PM - 4:30 PM First-Timers Get Together  Studio One - 3rd FL
6:00 PM - 7:30 PM President’s Reception  Regency Ballroom - 2nd FL

Monday, April 2, 2012

7:30 AM - 8:30 AM Light Fare and Mingling  Cosmopolitan Ballroom - 3rd FL
8:00 AM - 5:00 PM Registration Regency Ballroom Foyer - 2nd FL
8:30 AM - 10:00 AM Opening Ceremonies Regency Ballroom - 2nd FL
10:00 AM - 10:30 AM Refreshment Break / Meet the Exhibitors  Cosmopolitan Ballroom - 3rd FL
10:30 AM - Noon Plenary Session:  Federal OCSE Regency Ballroom - 2nd FL
Noon - 1:15 PM Lunch  
1:30 PM - 3:00 PM Breakout Session 1  
Workshop A: Federal Perspectives: Family-centered Strategies:  Building the Evidence Base: How and Why?  Regency Ballroom "A" - 2nd FL
Workshop B: Engaging Customers with New Payment Technologies: “Can I text my child support payment?”  Regency Ballroom "B" - 2nd FL
Workshop C: Break the Silence Regency Ballroom "C" - 2nd FL
Workshop D: Bankruptcy and Child Support:  Team Players or Opponents - CLE Regency Ballroom "D" - 2nd FL
Workshop E: UIFSA: The Fundamentals And Beyond - CLE Regency Ballroom "E" - 2nd FL
3:00 PM - 3:30 PM Refreshment Break / Meet the Exhibitors  Cosmopolitan Ballroom - 3rd FL
3:30 PM - 5:00 PM Breakout Session 2  
Workshop A: Federal Perspective: Family-centered Strategies: Child Support Noncustodial Parent Employment Partnerships Regency Ballroom "A" - 2nd FL
Workshop B: Handling the Twists and Turns of Modifying Support Orders in Intergovernmental Cases - CLE Regency Ballroom "B" - 2nd FL
Workshop C: Caseworker of the Future - Got an APP for That? Regency Ballroom "C" - 2nd FL
Workshop D: Starting an Online Training Program  Regency Ballroom "D" - 2nd FL
Workshop E: Interstate Roundtable - Midwestern States - CLE Regency Ballroom "E" - 2nd FL

Tuesday, April 3, 2012

6:00 AM Walk/Run Regency Ballroom Foyer - 2nd FL
7:30 AM - 8:30 AM Light Fare and Mingling  Cosmopolitan Ballroom - 3rd FL
8:00 AM - 5:00 PM Registration Regency Ballroom Foyer - 2nd FL
8:30 AM - 10:00 AM Breakout Session 3  
Workshop A: Federal Perspective: Child Support and Child Welfare Working Together for Families  - CLE Regency Ballroom "A" - 2nd FL
Workshop B: Social Security and Child Support - Together Helping Families  - CLE Regency Ballroom "B" - 2nd FL
Workshop C: Leadership and Managing Change  Regency Ballroom "C - 2nd FL
Workshop D: Turning Missed Opportunities to Collection Rewards  Regency Ballroom "D" - 2nd FL
Workshop E: Paternity - The Rules and Realities of Establishing Parentage - CLE Regency Ballroom "E" - 2nd FL
10:00 AM - 10:30 AM Refreshment Break / Meet the Exhibitors  Cosmopolitan Ballroom - 3rd FL
10:30 AM - Noon Breakout Session 4  
Workshop A: Federal Perspective: Winning Customer Service Techniques  Regency Ballroom "A" - 2nd FL
Workshop B: Bringing Child Support Form Generation Into the 2010"s  Regency Ballroom "B" - 2nd FL
Workshop C: Tips For Improving Communications in Intergovernmental Cases - CLE Regency Ballroom "C" - 2nd FL
Workshop D: The Web Evolution: from Websites to Social Media to Mobile Apps - CLE Regency Ballroom "D" - 2nd FL
Workshop E: Safely Pursuing Child Support in an Interstate World  Regency Ballroom "E" - 2nd FL
Noon - 1:15 PM Lunch  
1:30 PM - 3:00 PM Breakout Session 5  
Workshop A: Federal Perspective: The FPLS Portal – Data at your fingertips  Regency Ballroom "A" - 2nd FL
Workshop B: International Child Support Case Processing - CLE Regency Ballroom "B" - 2nd FL
Workshop C: "Empowering Dads:  Fathers Speak"  Regency Ballroom "C" - 2nd FL
Workshop D: Understanding Incentives and Their Impact on Improving Performance  Regency Ballroom "D" - 2nd FL
Workshop E: The Tough Ones:  Finding, Collecting From and Prosecuting those Hard To Collect Cases - CLE Regency Ballroom "E" - 2nd FL
3:00 PM - 3:30 PM Refreshment Break / Meet the Exhibitors  Cosmopolitan Ballroom - 3rd FL
3:30 PM - 5:00 PM Breakout Session 6  
Workshop A: Federal Perspective: Where in the World is Oliver Obligor  Regency Ballroom "A" - 2nd FL
Workshop B: Successful Partnerships  Regency Ballroom "B" - 2nd FL
Workshop C: Innovations in Customer Service  Regency Ballroom "C" - 2nd FL
Workshop D: The Economy and it's Impact on Poverty, the Child Support Customer and the Child Support Program  Regency Ballroom "D" - 2nd FL
Workshop E: ETHICS: Bending the Rules or Behaving Responsibly?: - The Balancing Act of Ethics for Child Support Attorneys and Employees - CLE Regency Ballroom "E" - 2nd FL

Wednesday, April 4, 2012

7:30 AM - 8:30 AM Light Fare and Mingling  Cosmopolitan Ballroom - 3rd FL
8:00 AM - 5:00 PM Registration Regency Ballroom Foyer - 2nd FL
8:30 AM - 10:00 AM Breakout Session 7  
Workshop A: Federal Perspective: From Pit Stops to Tailgate Parties, States and Employers Speak Up or Sound Off!  Regency Ballroom "A" - 2nd FL
Workshop B: Improving Outcomes through the Use of Analytics, Data Mining and Case Stratification  Regency Ballroom "A" - 2nd FL
Workshop C: Training Super-Sized - Without Gaining Weight!  Regency Ballroom "A" - 2nd FL
Workshop D: Tribal and State IV-D Programs:  Working Cooperatively for the Children - CLE Regency Ballroom "A" - 2nd FL
Workshop E: Full Speed Ahead to Advanced UIFSA Scenarios  - CLE Regency Ballroom "A" - 2nd FL
10:00 AM - 10:30 AM Refreshment Break / Meet the Exhibitors  Cosmopolitan Ballroom - 3rd FL
10:30 AM - Noon Breakout Session 8  
Workshop A: Federal Perspective: : STP - The Racer's Edge:  The Race to Improve Performance"  Regency Ballroom "A" - 2nd FL
Workshop B: A  Caseworker’s Toolkit  Regency Ballroom "B" - 2nd FL
Workshop C: Serving Those Who Serve - CLE Regency Ballroom "C" - 2nd FL
Workshop D: Out with the old, but in with what? – Planning for your next system adventure.  Regency Ballroom "D" - 2nd FL
Workshop E: Civil Contempt for Failure to Pay Support in the States after US Supreme Court case, Turner v. Rogers - CLE Regency Ballroom "E" - 2nd FL
Noon - 1:15 PM Lunch  
1:30 PM - 3:00 PM Breakout Session 9  
Workshop A: “Federal Grants = Free Money, Go For It”  Regency Ballroom "A" - 2nd FL
Workshop B: Case Law Update - CLE Regency Ballroom "B" - 2nd FL
Workshop C: Working with the Military:  Effective Case Processing - CLE Regency Ballroom "C" - 2nd FL
Workshop D: Arrears Compromise  Regency Ballroom "D" - 2nd FL
Workshop E: America's Got Talent:  PAID Ideas - CLE Regency Ballroom "E" - 2nd FL
3:00 PM - 3:30 PM Refreshment Break Regency Ballroom Foyer - 2nd FL
3:30 PM - 4:30 PM Plenary Session: Reaching Victory Lane:  One Step At A Time Regency Ballroom "B" - 2nd FL 

Thursday, April 5, 2012

8:30 AM - 9:30 AM Breakfast / Business Meeting Regency Ballroom "A-B" - 2nd FL
9:30 AM - 11:00 AM Plenary Session:  ERICSA Squares - CLE Regency Ballroom "A-B" - 2nd FL