DeKalb County District Attorney’s Office 


The DeKalb County District Attorney’s Office is currently accepting resumes for an Initiating Supervisor for its Uniform Interstate Family Support Act (UIFSA) Division.  UIFSA prosecutes establishment and enforcement interstate child support cases.  Principal duties and responsibilities include, but are not limited to the following: 

  • Under limited supervision, manages casework functions within the office.  Interprets and applies state, federal, and agency laws, rules, policies and procedures, and assists staff with sensitive and complex cases.  Manages human resources of assigned staff and performs administrative work required for the operation of the office.  Coordinates and participates in local and statewide projects as requested.   
  • Daily management and on-going training of the Initiating Team including, but not limited to:  Monitor the day to day activities of the Initiating team to assure compliance and enforcement of all office, state, and federal policies, procedures and guidelines; monitor team members to assure proper use of time management; conduct bi-weekly team meetings to address new procedures, updates, concerns, case reviews, etc.; assist team with problem solving to identify staff training and development needs and document counseling as required; monthly review of team members work areas to assure there are no backlogs; timely review and processing of incoming referrals for compliance of Same Day Service guidelines and procedures; timely review of outgoing petitions for accuracy and compliance of Same Day Service guidelines and requirements; timely review and distribution of transfers for compliance of the office and state transfer policies and procedures; monitor daily VCC’s to assure timely response to requests; update relevant state and local forms for the office; authorize leave for team members.
  • Compile statistics for Initiating Team for required reporting, including:  Review, manage and monitor team reports (through Data Warehouse, STARS, etc.) to increase individual and team percentages; conducts quarterly check-ins of the Initiating Team, obtains and considers all information and provides relevant feedback and guidance as needed;  timely completion of the monthly Standard Case Reviews as required.
  • Coordinate special Initiating Team Projects specifically, monitors reports to initiate special projects targeted to increase productivity and percentages.
  • Maintains knowledge of current policies, procedures, and developments received from trainings and conferences.  Applies the training to the performance of assigned responsibilities, including:  working knowledge of the ERG and all RPI/Standard Operating Procedures; reviews online manuals, training materials and resources for up to date policies and procedures; retains information provided through internal and external trainings; makes recommendation for any related organizational change.  
  • Serves as backup to the Office Manager.


The ideal candidate must possess an Associate’s or Bachelor's Degree.  Supervisory experience preferred.  The position requires working knowledge of Microsoft Office Suite, Excel, and Power Point.  Additionally, must be able to type 40 wpm and be able to multitask and work with a high volume of files under time constraints.  


The successful candidate must possess excellent communication skills, both oral and written; proof reading skills to include grammar, punctuation and substantive content review; critical thinking skills; problem solving ability; financial and auditing experience; customer service experience and proficiency; ability to handle a variety of responsibilities; strong organizational skills are a must, and mastery of the DCSS STARS database is a plus; interpersonal skills are necessary, and must be able to work well in a team environment, while at the same time having the ability to work independently and be self-directed; ability meet time deadlines with dedication to produce quality work product; must demonstrate a strong sense of personal responsibility; time management expertise to accomplish the office mission of establishing and enforcing child support orders; and, a commitment to serving the community and working with the public. 

Salary and benefits will be commensurate with experience. 

Interested candidates should email a resume, cover letter, by Monday, October 14, 2019, to:  Kamilah Miller, Deputy Chief Assistant District Attorney, UIFSA Division,

The 2020 ERICSA Planning Committee is looking for possible topics for our 57th Annual ERICSA Conference in Savannah, Georgia May 17 – 21, 2020.

ERICSA is asking our members and partners to submit any session topics and descriptions. We are looking for new topics and ensuring we have topics that address our members concerns and needs.

All Possible Topics and Descriptions must be submitted by close of business Thursday, September 5, 2019.


Job Title: Director, Division of Program Development


Maryland Department of Human Services - Child Support Administration


311 W. Saratoga StreetBaltimore, MD 21201

Job Description: 

This position serves as the Director of the Division of Program Development with the Department of Human Service (DHS), Child Support Administration (CSA). The incumbent in this position is responsible for developing, reviewing, analyzing, interpreting, and implementation of child support related policy, training, legislation, regulations, customer service and communications (internal and external), data analysis and performance metrics administered by CSA; and coordinates CSA press inquiries and public information act requests with DHS, Office of Communications.


Oversees the development, implementation and maintenance of up-to-date legislation, regulations, policies, and training for all CSA programs; interfaces with CSA stakeholders and community partners to accomplish tasks; oversees the maintenance of a current, accurate, and federally approved state plan and amendments for the Maryland Child Support Program on file with the Federal Office of Child Support Enforcement; ensures Maryland maintains and implements all laws that are federally required for implementation for the establishments and enforcement of child support orders and related timeframes; addresses request for information from the Governors staff, press, and the public information act in coordination with DHS, Office of Communications; interprets federal/state laws, develops written regulations, policies and procedures for the administration of Child Support Programs in Maryland; oversees the training of staff responsible for the development and ongoing management of statewide programs, such as guidelines revisions, tax intercept and passport denial programs, and federal incentive funded projects to ensure local performance and program compliance with state and federal program requirements; oversees the development and delivery of training calls, webinars or other training on new policies and legislative mandates; and performs other related duties as assigned.


Education: Possession of a bachelor's degree from an accredited four-year college or university. 

Experience: Three (3) years of senior management level leadership experience, ideally in some combination of the following areas: Family Law knowledge and Human Services Program Development to include planning, developing, reviewing, analyzing, interpreting, and implementing policy, training, legislation, regulations, customer service and communications (internal and external), data analysis and performance metrics/goals.

Note:  Additional graduate level education at an accredited college or university may also be substituted for the required general experience at the rate of 30 semester credit hours for one year of the required general experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Possession of a Juris Doctor or Masters degree in Political Science or a related field from an accredited college or university.
  • Experience analyzing and drafting legislative bills as well as preparing and giving testimony.
  • Experience with Family Law related to child support, including legal and legislation.
  • Experience with quantitative research, grants/grant writing, and government affairs.
  • Experience with the Title IV-D Child Support Program.
  • Experience with Microsoft Word, Excel and PowerPoint.
  • Experience with Servant Leadership and supervision of management level positions.
  • Strong customer service and outstanding oral and written communication skills.
  • Ability to build strategic partnerships across local, state agencies, federal government, profit/non-profit, advocacy and customers.
  • Ability to plan, organize, direct, and manage multiple projects to meet strict deadlines.

How to Apply:


Recruitment #19-005478-0018

Job Title: Child Support Enforcement Division Director, Sr.

Organization/Company: Virginia Department of Social Services

Location: Richmond, VA

Job Description:

The Division Director, Sr. of the Division of Child Support Enforcement (DCSE) reports to the Deputy Commissioner of State Programs. In this role, the Director, Sr. is responsible for leading, managing, and directing Virginia’s statewide child support enforcement program in accordance with all applicable federal and state laws and regulations.  The position works with the Deputy Commissioner and other leaders throughout the social services system to lead the integration of DCSE into agency initiatives and programs.  The ideal candidate will demonstrate the senior leadership expected and required for moving the Department of Social Services into a more nimble, customer-focused, forward-thinking organization providing quality services to all clients.  This is a classified position.


  • Oversee Virginia’s statewide child support enforcement program, and direct and manage the staff of the Division of Child Support Enforcement, including supervision and development of direct reports.
  • Manage and ensure the integrity of a $108 million program budget, and work in conjunction with the Deputy Commissioner on the child support program's legislative, budgetary, and strategic planning processes.
  • Maximize federal financial participation in the child support program, and effectively and efficiently serve the relevant customer base.
  • Develop and expand family engagement services that assist and motivate parents to be productive citizens, pay support, and nurture their children.
  • Ensure that DCSE meets the five federal performance measures for child support programs: paternity establishment percentage (PEP), support order establishment, current collections, arrearage collections, and cost-effectiveness.
  • Establish goals for key areas of operation in the child support program.
  • Represent VDSS to internal and external audiences in a variety of settings, effectively communicating complex concepts and ideas in an engaging, simple manner.
  • Lead efforts to develop mutually beneficial external strategic partnerships to build community capacity and support.
  • Encourage a work culture of continuous learning, information sharing, and professional development.
  • Utilize open and direct communication and listen receptively to create an environment of transparency. 
  • Provide direct feedback and encourage diversity, inclusivity, and different points of view.

Qualifications (education, experience, etc.) both required and preferred qualifications and skills:

Minimum Qualifications

  • Bachelor's degree in a related field, or an equivalent combination of education, training, and experience.
  • Extensive experience managing a human services function for a large organization.
  • Ability to build, develop, and maintain effective working relationships and cooperative arrangements with internal and external stakeholders.
  • Ability to review and analyze performance data.
  • Demonstrated ability to understand and interpret state and federal laws pertaining to Virginia Child Support Enforcement.
  • Demonstrated ability to communicate effectively, both orally and in writing, with colleagues, decision-makers and stakeholders.
  • Demonstrated ability to build effective relationships with key stakeholders at the federal, state, and local levels.
  • Ability to monitor and drive a great customer service experience.
  • Demonstrated ability to represent the agency to government and business officials at the federal, state, and local levels, and to clients and the general public.

Preferred Qualifications

  • Graduation from an accredited college or university with an advanced degree in social work, business, public administration, or human services preferable.  A law degree and/or state bar membership is also preferable.
  • Experience in managing a child support function in a large organization.
  • Highly motivated and inspired by the VDSS mission.

Application Information (include PDF or link to website if applicable):

DeKalb County District Attorney’s Office 
Assistant District Attorney, UIFSA Division   

The DeKalb County District Attorney’s Office is currently accepting resumes for an Assistant District Attorney for its Uniform Interstate Family Support Act (UIFSA) Division.  UIFSA prosecutes establishment and enforcement interstate child support cases. Attorneys assigned to UIFSA, represent the State of Georgia Department of Human Services, Division of Child Support Services (DCSS) in litigation matters concerning child support establishment and enforcement.  Principal duties and responsibilities include, but are not limited to: researching and interpreting legal issues affecting child support enforcement litigation and other operations of the organization (DCSS); utilizing available sources and professional knowledge to prepare legal briefs, opinions and position papers substantiating the organization’s position; monitor work product of case managers and assigned administrative staff for timely and efficient processing of applicable legal workflow processes; train and advise staff on various child support related issues, including the application of the child support guidelines and worksheets and changes in the Child Support Recovery Act and UIFSA statute; review cases for bankruptcy and attend bankruptcy court as needed; attend hearings in the Office of State Administrative Hearings as needed on various administrative procedures; reviewing and analyzing case files and ensuring that information has been properly documented, and file is clearly organized for efficient prosecution; analyzing case files to determine if an obligor meets the criteria for referral to an alternative sanction program; meet with outside attorneys, obligors and obligees as needed to address child support enforcement and/or establishment concerns and to obtain child support orders; presenting cases to the Court in child support hearings; examining and preparing case managers for hearings; negotiating with opposing counsel; and other duties as assigned. 


The ideal candidate must be a licensed member in good standing with the State Bar of Georgia; have sufficient experience to understand the basic principles relevant to the major duties of the position.  

The successful candidate must have a minimum one to three years of law practice experience, preferably in civil litigationand specifically, family law related experience; must have knowledge of the Child Support Recovery Act and the State of Georgia Child Support Worksheets and Guidelines; familiarity with the UIFSA statute is a plus; and must be able to multitask and work with a high volume of files under time constraints.  


The successful candidate must possess excellent communication skills, both oral and written; strong organizational skills are a must, and experience with DeKalb County e-filing is a plus; interpersonal skills are necessary, with the understanding that you will be speaking with non-custodial and custodial parents from various backgrounds; must be able to work well in a team environment, while at the same time having the ability to work independently; must demonstrate a strong sense of personal responsibility; and a commitment to serving the community and working with the public. 

Employment is contingent upon the completion and satisfactory results of a criminal background check.  Salary and benefits will be commensurate with experience. 

Interested candidates should email a resume, cover letter, and references by April 26, 2019, to:  Kamilah Miller, Deputy Chief Assistant District Attorney, UIFSA Division,

The Program Manager provides leadership, vision and strategic direction for a child support services operation with approximately 24 staff. The main office is in Cleveland, TN, with a satellite office in Athens, TN. This individual develops procedures, processes and methods to manage the child support caseload. The Program Manager assesses operational efficiency and effectiveness and implements process improvement activities as needed. 

Click here for more information and to apply online.



Click here to read the Winter 2019 ERICSA Newsletter.

Dear ERICSA Member,
The ERICSA Nominations Committee is currently seeking nominations for the ERICSA Board. You may nominate yourself, or someone else, and all nominees must be ERICSA members in good standing. Past committee and conference involvement is strongly encouraged.  
The Nomination Form must be completed for all nominees. Please return the nomination form and a copy of the Nominee’s resume to Pam Sala at no later than Wednesday, March 6, 2019.

Celebrate the hard-working child support professionals in the IV-D program with individual recognitions by nominating a deserving peer.The nominations will be reviewed and evaluated by a special ERICSA committee that will award these three recognitions: 

  • Award of Professional Excellence—Frontline Child Support Professional (non-supervisory position, same jurisdiction)
  • Award of Professional Excellence—Manager /Supervisor (same jurisdiction) 
  • Award of Professional Excellence—Intergovernmental Cooperation (different jurisdiction) 

Deadline: March 30, 2019

Submit to: Laura Stafford at

Download the Child Support Professional Recognition Nomination Form 



The winners for the 2019 ERICSA Scholarship are:

The New York Winner is: Loie Hodge from Utica, NY
The At-Large Winner is: Marie Baugh from Nashville, TN

Congratulations to the both of you and to all our applicants who demonstrated again the passion and devotion child support workers have for their profession!! The ERICSA family welcomes you to Niagara Falls!